Terms and conditions

Welcome

We’ve created these terms and conditions to ensure a smooth, respectful, and supportive experience for everyone attending sessions at The Sound Space.

By booking a session or purchasing a class pass, you agree to the policies outlined below. These help us maintain clear communication, fair expectations, and a calm, welcoming environment for all.

If you have any questions, feel free to contact us—we’re always happy to help.

Cancellations and Rescheduling

You may cancel or reschedule your session up to 12 hours before your appointment.
Cancellations made with less than 12 hours’ notice or missed sessions will not be eligible for a refund or transfer.

If you're booked in for a free trial session and are unable to attend, please contact us. We understand that life happens, and while we can’t guarantee a reschedule, we’ll do our best to help where possible.

Refunds

Refunds are issued for cancellations made at least 12 hours before your session. These are processed manually and may take 2–5 business days to appear in your account.

If you cancel with less than 12 hours’ notice, you may not be eligible for a refund, as your spot could have been offered to another participant. However, we understand that things come up—please contact us, and we’ll do our best to assist.

Class Passes and Validity

  • Intro 3-Class Pack is valid for 4 weeks from the date of your first session.

  • 5-Class Pass is valid for 4 months from first use.

  • 10-Class Pass is valid for 6 months from first use.

Class passes are non-refundable and non-transferable, except as required by Australian Consumer Law.

Health and Wellbeing

Sound meditation is generally safe and supportive, but it is not a substitute for medical advice or treatment.

Participation is voluntary and at your own risk. If you have any health concerns, speak with your healthcare provider to ensure this practice is right for you.

Conduct and Participation

Please arrive at least 5-10 minutes early to check in and set up your space. Sessions begin promptly, and late arrivals may not be admitted once the session has started.

We ask all participants to respect the space, the facilitator, and others in the room to help maintain a calm, welcoming environment for everyone.

Free Trial Conditions

Free trial sessions are available to first-time visitors only and cannot be exchanged or transferred.

If you’re unable to attend your booked trial session, we encourage you to contact us so we can discuss options.